Update to our automated phone system on April 27th

The system update will include the following:


AUTOMATED ATTENDANT GREETINGS


Main On Hours:

Thank you for calling Heartland Federal Credit Union. Please note our menu options have changed. If you know your party's extension, please enter it now. For directory assistance, branch hours and department information, press 9. For Account Inquiries such as balance, money transfers or loan payments, press 1. If you are calling about your Visa, Credit Card or Debit Card, press 2. If you've had trouble with online or mobile banking, press 3. To apply for a new loan or inquire about an existing loan, press 4. We appreciate your call.

Off Hours: same as day

Holiday:
Thank you for calling Heartland Federal Credit Union. We are closed in observance of the holiday. Please note our menu options have changed. If you know your party's extension, please enter it now. For directory assistance, branch hours and department information, press 9. For Account Inquiries such as balance, money transfers or loan payments, press 1. If you are calling about your Visa, Credit Card or Debit Card, press 2. If you've had trouble with online or mobile banking, press 3. To apply for a new loan or inquire about an existing loan, press 4. We appreciate your call.

Closed:
Thank you for calling Heartland Federal Credit Union. We are closed due to inclement weather. Please note our menu options have changed. If you know your party's extension, please enter it now. For directory assistance, branch hours and department information, press 9. For Account Inquiries such as balance, money transfers or loan payments, press 1. If you are calling about your Visa, Credit Card or Debit Card, press 2. If you've had trouble with online or mobile banking, press 3. To apply for a new loan or inquire about an existing loan, press 4. We appreciate your call.

Account Inquiries - All Hours:
Did you know you can access your account online or with the mobile app? Visit us online at www.thinkheartland.com for more information . To use the Auto eller, press 1. For past due accounts, press 2. For all other inquiries, press 0 or remain on the line for further assistance.

Visa/CClDebit - All Hours:
To change your visa debit card PIN, press 1. For other visa debit card questions, press 2. If you are calling about your visa credit card, press 3. For Visa Score Cards, press 4.

NewlExisting Loan - All Hours: To apply for a new loan or inquire about an existing loan, press 1. If your loan is past due, press 2.

CO Dir/BranchlDept - All Hours:
For our dial-by-name directory [First Name], press 1. For our branch hours, press 2. For a list of departments, press 3.

Departments - All Hours:
Please select from the following. For Lending or Indirect Lending, press 1. For Marketing, press 2. For Accounting, press 3. For Human Resources, press 4. For all other inquiries, press 0 or remain on the line.

Past due accounts - All Hours:
If your loan is past due, press 1 to reach the collection specialist. If your vehicle has been repossessed, press 2. .

Branch Hours - All Hours:
Our corporate office is open from 8 am to 5:30 pm, Monday through Friday. Our Springfield location is open 9 am to 5 pm, Monday through Thursday, and 9 am to 6 pm on Friday. Our Piqua location is open 9 am to 5 pm, Monday through Thursday, and 9 am to 6 pm on Friday. Our Kettering location is open 9 am to 5:30 pm, Monday through Thursday, and 9 am to 6 pm on Friday. Our Moraine location is open 9 am to 5:30 pm, Monday through Thursday, and 9 am to 6 pm on Friday. To repeat this information, press 1. To return to the main menu, press 0 at any time. Thank you for calling Heartland Federal Credit Union.

GENERAL MAILBOXES
To access the voice mailbox from any extension:
1. Press # twice.
2. Enter your extension.
3. Enter your password.
4. Press #.
To access the voice mailbox from outside the office:
l. Dial the main number 937-294-199l.
2. Press #.
3. Enter your extension.
4. Enter your password.
5. Press #.

Mailbox 450 - MSR Mailbox:
You have reached the HFCU Accounts mailbox. At the tone, please leave your name, number and a brief message, and someone will return your call as soon as possible. Calls received after 5 pm will be returned on the next business day.

Mailbox 451 - Loans Mailbox:
You have reached the HFCU Loans mailbox. At the tone, please leave your name, number and a brief message, and someone will return your call as soon as possible. Calls received after 5 pm will be returned on the next business day.

Mailbox 460 - Marketing Mailbox:
You have reached the HFCU Marketing mailbox. At the tone, please leave your name, number and a brief message, and someone will return your call as soon as possible.

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