It'sMe247 FAQs

Q. Trouble Accessing It’sMe247 Online Banking
A. Visit our Trouble Shooting Tip Page.

Q. First-Time Login Instructions
A. Once an HFCU employee creates access to It’sMe247: go to > click Online Banking Login > click on Go to Online Banking Login > type in your member account number > type the last four digits of your social security number> click Login. Follow the prompts creating a new Username, Password, and Questions. Be sure to accept the eStatement disclosure to avoid the monthly fee. Watch this video for more assistance.

Q. Why does it ask me a security question each time I log in?
A. This is part of It’sMe247 security and is for your protection.

Q. How can I view multiple accounts?
A. If you are the owner of multiple accounts, contact HFCU to activate “See” and “Jump” features. “See” allows you to log into your membership and monitor balances and transaction activity for another account you are owner of. “Jump” allows you to jump to another online account without logging in or out of your current It’sMe247 session.

Q. How do I transfer money between accounts?
A. It’sMe247 > Pay & Transfer > Transfer Money > follow the 4 steps > click Continue with Transfer > click I authorize this transfer. Watch this video for more details.

  1. Contact HFCU to set up the ability to switch memberships or transfer to/from another financial institution (known as A2A transfer).

Q. Can I download my transactions to Quicken?
A. Yes! Once logged in, go to My Accounts > Downloads. Select the account, date and file format, then click Download.

Q. I haven’t received my e-statement yet.
A. An e-mail is sent to members usually on the 1 st , no later than the 2 nd or 3 rd of the month with a link to It’sMe247 so you may view your current and past eStatements. If you have not received this e-mail:

  1. 1. Have you looked in your email junk or trash bin?
  2. 2. Has your email address recently changed? To check/fix this, log in to It’sMe247 > Info Center > under Preferences > click Personal Information.

Q. Can I view pending transactions?
A. Yes! In It’sMe247 Online you can go to My Accounts > ACH Transactions and see a list of pending electronic deposits and withdrawals. In It’sMe247 Mobile you can view pending ACH Transactions in My Accounts > ACH Transactions.

Q. Can I transfer funds from HFCU to another financial institution?
A. Absolutely! You can transfer money to and from HFCU and other financial institutions using A2A. Contact Heartland FCU to complete the appropriate form to set up this service. Once set up, the other financial institution will be another option for you under Pay & Transfer in It’sMe247.

Q. Can I pay a person?
A. Absolutely! It’sMe247 > Pay & Transfer > Pay Anyone. You must enroll in Bill Pay in order to use the Pay Anyone service. Watch these videos to learn how to:

  1. Make a Person-to-Person Payment
  2. Accept a Person-to-Person Payment
  3. Cancel a Person-to-Person Payment

Q. How do I view checks online?
A. After logging into It’sMe247, there are two ways to view a check image:

  1. 1. In Transaction History, the cleared draft # will be shown > click View Check to see image.
  2. 2. Or go to My Accounts > Cleared Checks > select specific check or view all.

Q. Why am I getting a monthly fee?
A. It’sMe247 Online Banking and Bill Pay are free; but there are two potential fees you could be assessed. Be sure to agree to eStatements and if you sign up for Bill Pay, be sure you use this service each month. To agree to eStatements go to Info Center > My Preferences > eStatement Options > select “I would like to receive my statements electronically. I understand that printed statements will no longer be sent, and I can check my statement through online banking.”

Q. How do I delete messages in It’sMe247?
A. You will see Messages and Notifications on the left-hand side of It’sMe247. You can delete messages once you read them, but Notifications remain in your message section for 30 days.

Q. How do I view VISA transactions?
A. Click Info Center > Helpful Links > Credit Card Login. You will need a separate username and password to access this Web site. In It’sMe247, you can view your balance and make a payment, but if you want to see transactions you will need to access the Visa site.

Q. How do I view my account from my mobile phone?
A. Download the It’sMe247 Mobile App from iTunes or Google Play. You can view your account balances and history, makes transfers, deposit checks, pay bills, apply for a loan, find a Shared Branch, and more.

Q. Can I use my fingerprint to access It’sMe247 Mobile App?
A. Yes! Gone are the days that you must type in your Username and Password. You can also set up voice or face recognition, or a 4-digit pin. Once in the app click “My Accounts” and you should see a prompt to set up this easy-to-use security feature.

Q. Can I pay bills through It’sMe247 Mobile App?
A. Absolutely! Log in to the app > click Pay & Transfer > Click Pay Bills

Q. How do I deposit checks through the It’sMe247 Mobile App?
A. Log in to the app > in the footer, click Move Money > click Deposit Check > first time users will need to Register (approval takes approximately 24 hours). Watch this video to learn more.

Q. How do I get started with It’sMe247 Bill Pay?
A. Watch these It’sMe247 videos to learn how to:

  1. Enroll in It’sMe247 Bill Pay
  2. Add a payee
  3. Delete a payee
  4. Schedule a payment
  5. Set up an eBill
    Note: you must have an online profile established with the biller in order to enroll it in eBills.

Q. When do funds come out of my account when I use It’sMe247 Bill Pay?
A. There are two types of payees: electronic and check. Depending on the payment arrangement we have with your vendor, your payment is sent electronically or by check. For electronic payments, the funds to cover a bill payment are withdrawn from the funding account on the selected payment date. For check payments, the funds are withdrawn when the check clears, after the payee deposits the check.

Q. Where can I see all my pending payments in It’sMe247 Bill Pay?
A. It’sMe247 Online Banking > Pay & Transfer > Bill Pay Home > click All Pending Payments icon.

Q. How do I avoid a Bill Payment from being late?
A. When setting up a payment, be sure to pay special attention to the “Estimated Delivery” date to the left of the calendar. Make sure this date is on, or prior to, your due date. Payments set up after 5:00 pm ET will be processed on the next business day. When you click Submit Payment, be sure to click the OK button on the next screen to complete the payment process.

Q. How do I unenroll from It’sMe247 Bill Pay?
A. It’sMe247 Online Banking > Pay & Transfer > Bill Pay Home > click the gear icon Accounts/Settings > click Unenroll. Be sure you cancel any pending payments first and make other payment arrangements with your vendor.

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