FAQ – TruStage Insurance

TruStage is insurance the credit union way. Our products and programs are made available through TruStage Insurance Agency and underwritten by CMFG Life Insurance Company and other leading insurance companies. Our products are only offered to credit union members. Today, more than 15 million members rely on us for our products, programs, services, expertise and experience. With a commitment to dependability and a members-first philosophy, we help you protect what matters most.

You can visit their website at TruStage.com or call the toll-free number 1-88-TRUSTAGE (1-888-787-8243).

When we decided to add to our insurance products available to our members, we wanted to join with an agency we knew could offer a variety of valuable coverages at affordable rates. That’s why we authorized TruStage to offer their products to our members.

They have a strong commitment to protect member information and have allocated significant human and technical resources to manage and protect member data. Their employees also go through mandatory privacy training.

The phone representatives will discuss your life situation and recommend plans that will help you accomplish your goals. They’ll suggest some appropriate TruStage Insurance products, but the choice to buy is completely yours. No pressure – just information to help you make an informed decision.

Your name can be removed from future mailings by calling the TruStage Insurance Program Support Team at 1.800.428.3932, extension 4632007. You can also email your full name, address and date of birth to TruStageProgram@cunamutual.com

Please note: It is not possible to suppress a name from a mailing that is already in progress. Due to processing and printing time, it takes approximately two months for suppression to affect mailings.

No. You must complete and return the enrollment form (typically mailed once or twice a year).

No. The no-cost basic coverage is our gift to you as long as you have an account with us.

Yes. You’re covered 24 hours a day, worldwide.

This is paid travel on common or public forms of transportation, such as: commercial airlines, trains, buses, cabs, ferries, etc.

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