COVID-19 Updates

Helping Our Members with Emergency Assistance

Heartland Federal Credit Union is ready and prepared to assist impacted members. Should you encounter a hardship as a result of the Coronavirus, please contact us. We are committed to working with you to deliver the financial assistance you may need to get through this unprecedented event. The following products and services have been made available to assist you.

Emergency Loan

We are offering an emergency loan to members experiencing COVID-19 related hardship. This loan features no payment for 90 days, no processing fees, and a low interest rate for 12 months.

No Fee Skip-A-Payment

We are waiving skip-a-pay fees on all loans that are eligible for this program. Click the green “SP” button next to the eligible loans in Heartland’s It’sMe247 Online Banking or MobileApp or call (937-294-1991 option 1) to get started.

90 Days No Payment

Refinance any consumer loan held at another financial institution and receive 1% Cash Back and no payment for 90 days. Refinance an existing Heartland loan and make no payment for 90 days. Call (937-294-1991 option 4) to get started or apply online.

Mortgage and Home Equity Payment Relief

If your mortgage or fixed-rate home equity is through Heartland Federal Credit Union, you may be eligible for payment relief solutions. Please call 937-296-4025 to learn more.

Debit Cards

For easy access to your funds through an ATM, please call 937-294-1991 (option 1) to have a debit card/ATM card ordered for you.

Additional Financial Services

If you have encountered a hardship as a result of the Coronavirus, please contact us.  We are committed to providing you the financial assistance you need.

Protecting Our Members

We continue to follow the Ohio Department of Health and the CDC guidelines and best practices for COVID-19. We are disinfecting our lobbies, drive-thru, night drop, and ATM areas. We are also still serving our members, it just looks slightly different. We will remain open to serve you through the following means:

  • Drive-Thru: we will make every effort to handle all your financial needs at the drive-thru of our following branches:
    • 3115 S Dixie Drive, Moraine
    • 1620 Upper Valley Pike, Springfield
  • Night Drop: we will process deposits and payments left in our night drop every hour at the following branches:
    • 3115 S Dixie Drive, Moraine
    • One Reynolds Way, Kettering
    • 1260 E Ash St, Piqua
    • 1620 Upper Valley Pike, Springfield
  • ATM: if you need to order a debit card, please contact us
  • It’sMe247 Online Banking, It’sMe247 Mobile App, It’sMe247 Bill Pay, CU Talk
  • Apply and Close Loans Online
  • Appointment: our branch lobbies will be accessible by appointment only for special circumstances (including access to your safe deposit box). To schedule a lobby appointment please call 937.294.1991 or click the link below.

Informing Our Members

Your Money is Protected

Even though we’re changing how we meet your financial needs; rest assured, your money is safe and available to you. Your funds are also federally insured up to $250,000 through the National Credit Union Association with an additional $250,000 through our additional Excess Share Insurance.

Internet Safety

The Cybersecurity and Infrastructure Security Agency (CISA) reminds individuals to remain vigilant for scams related to the Coronavirus. Cyber actors may send emails with malicious attachments or links to fraudulent Web sites to trick victims into revealing sensitive information or donation to fraudulent charities or causes. Exercise caution in handling any email with COVID-19-related subject line, attachment, or hyperlink, and be wary of social media please, texts, or calls related to COVID-19.

  • Use trusted sources – source as legitimate, government Web sites – for up-to-date, fact-based information about COVID-19.
  • Avoid clicking on links in unsolicited emails and be wary of email attachments. See Using Caution with Email Attachments and Avoiding Social Engineering and Phishing Scams for more information.
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
  • Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information.
  • Be extra cautious of products advertising Coronavirus treatment.

COVID-19 Resources

Minimize the Spread of COVID-19

The World Health Organization (WHO) has shared some basic prevention tips and we want to pass these on to our members to help combat COVID-19 and other viruses:

  • Wash your hands frequently with soap and water for at least 20 seconds (sing the “Happy Birthday” song). 
    • Hand sanitizers/wipes are also a good option when soap and water are not readily available. If you use hand sanitizer, please wash your hands with soap and water as soon you can. 
  • Maintain social distancing.
  • Avoid touching your face.
  • Cover your coughs or sneezes with your arm.
  • Stay home if you are sick.
  • Self-quarantine if you have traveled to affected areas or been exposed to someone who may have Coronavirus.

Online and Mobile Banking Services

With our It’sMe247 Mobile App, you can enjoy most of the features of It’sMe247 Online Banking, plus you can utilize our Mobile Check Deposit. Click the icons below to download our apps.

Please call us at 937.294.1991 with any questions or concerns. You may also email us.


HELPING ... PROTECTING ... INFORMING - Coronavirus Update: Emergency financial assistance is available for members. Branch services are available through Drive-Thru, Night Drop, ATM and appointments. Learn More
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