COVID-19 Updates

COVID-19

2nd Round of Stimulus Checks

People who make less than $75,000 a year, according to their most recent tax returns, qualify for the entire payment. Second stimulus check payments are automatic for eligible taxpayers who filed a 2019 tax return.

Protecting Our Members

Our branches are open with regular lobby hours. Note: some Shared Branches may not be serving other credit union members at this time.

The health and safety of members and employees remain a priority.  We will follow the CDC Guidelines. Those who are fully vaccinated are not required to wear a mask. For those unvaccinated, we do request that you wear a mask. We will continue to utilize plexi shields and cleaning protocols to ensure the safety of our members and employees.

We strongly recommend you schedule an appointment for the most efficient experience if you plan to visit one of our branches.  Members who have scheduled an appointment will be given priority. Members without appointments may be required to wait outside and experience increased wait times as a result of these new operating requirements. It is quick and easy to schedule an appointment. Simply call us at 937-294-1991 or click the link below.

We will continue to encourage members to use Heartland’s It’sMe247 Online Banking and Mobile Banking App, Mobile Check Deposit, Drive-Thru Windows, ATMs, and Night Drops for transaction-based activities

Here is what you can expect when visiting one of our branches as we adapt to a socially distanced world:

  • Stickers have been placed on the floor to ensure proper social distancing.
  • Safety shields have been installed at our teller stations.
  • We will sanitize high contact items such as door handles, counters, etc. throughout the day.
  • Employees will always maintain good hygiene – hand washing, sanitizing and social distancing.

It is very important that you take care of yourselves andwe look forward to seeing you soon.  However, if you are experiencing symptoms or have been around someone else that has been, please use our It’sMe247 Online Banking or It’sMe247 Mobile App rather than visit us in-person.

Thank you for your continued membership and support of Heartland Federal Credit Union!

Helping Our Members with Emergency Assistance

Heartland Federal Credit Union is ready and prepared to assist impacted members. Should you encounter a hardship as a result of the COVID-19, please contact us. We are committed to working with you to deliver the financial assistance and education you may need to get through this unprecedented event. The following products and services have been made available to assist you.

Financial Wellness in Uncertain Times

Our REACH Financial Success Program is a free benefit providing interactive financial education modules that are short and easy to understand. This training provides information on critical topics to increase financial knowledge, giving members the resources to plan for their financial future. 

  • Family Conversations about Money
  • Taxes: The Basics
  • Mortgage Relief
  • Debt Management
  • Healthy Financial Habits
  • Building Emergency Savings
  • Mobile and Online Banking
  • Mindful Living

Free K-12 Courses

Heartland FCU is thrilled to offer you access to a library of 20+ digital courses for students in grades K-12. These courses cover critical topics including financial  education, mental wellness, prescription drug  safety, compassion, digital wellness, and more. Heartland FCU has  partnered with global education technology leader EVERFI to provide REACH Financial Education to students as part of  our community engagement efforts.

Skip-A-Payment

Skip your next loan payment on all loans that are eligible for this program. Click the green “SP” button next to the eligible loans in Heartland’s It’sMe247 Online Banking or MobileApp or call (937-294-1991 option 1) to get started.

Mortgage and Home Equity Payment Relief

If your mortgage or fixed-rate home equity is through Heartland Federal Credit Union, you may be eligible for payment relief solutions. Please call 937-296-4025 to learn more.

Debit Cards

For easy access to your funds through an ATM, please call 937-294-1991 (option 1) to have a debit card/ATM card ordered for you.

Additional Financial Services

If you have encountered a hardship as a result of the Coronavirus, please contact us.  We are committed to providing you the financial assistance you need.

Informing Our Members

Your Money is Protected

Even though we’re changing how we meet your financial needs; rest assured, your money is safe and available to you. Your funds are also federally insured up to $250,000 through the National Credit Union Association with an additional $250,000 through our additional Excess Share Insurance.

Internet Safety

The Cybersecurity and Infrastructure Security Agency (CISA) reminds individuals to remain vigilant for scams related to the Coronavirus. Cyber actors may send emails with malicious attachments or links to fraudulent Web sites to trick victims into revealing sensitive information or donation to fraudulent charities or causes. Exercise caution in handling any email with COVID-19-related subject line, attachment, or hyperlink, and be wary of social media please, texts, or calls related to COVID-19.

  • Use trusted sources – source as legitimate, government Web sites – for up-to-date, fact-based information about COVID-19.
  • Avoid clicking on links in unsolicited emails and be wary of email attachments. See Using Caution with Email Attachments and Avoiding Social Engineering and Phishing Scams for more information.
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
  • Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information.
  • Be extra cautious of products advertising Coronavirus treatment.

COVID-19 Resources

Minimize the Spread of COVID-19

The World Health Organization (WHO) has shared some basic prevention tips and we want to pass these on to our members to help combat COVID-19 and other viruses:

  • Wash your hands frequently with soap and water for at least 20 seconds (sing the “Happy Birthday” song). 
    • Hand sanitizers/wipes are also a good option when soap and water are not readily available. If you use hand sanitizer, please wash your hands with soap and water as soon you can. 
  • Maintain social distancing.
  • Avoid touching your face.
  • Cover your coughs or sneezes with your arm.
  • Stay home if you are sick.
  • Self-quarantine if you have traveled to affected areas or been exposed to someone who may have Coronavirus.

Online and Mobile Banking Services

With our It’sMe247 Mobile App, you can enjoy most of the features of It’sMe247 Online Banking, plus you can utilize our Mobile Check Deposit. Click the icons below to download our apps.

Download our Mobile App on the App Store
Get our Mobile App on Google Play

Please call us at 937.294.1991 with any questions or concerns. You may also email us.


Per CDC Guidelines, those who are vaccinated are not required to wear a mask.Review more COVID-19 related information
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