COVID-19 Updates

COVID-19

Protecting Our Members

Our Lobbies Are Open

Heartland Federal Credit Union is pleased to announce that we have reopened the doors to our branch lobbies and resumed regular lobby hours. Note: some Shared Branches may not be serving other credit union members at this time.

The health and safety of members and employees will remain a priority as we reopen.  We will be following the Five Mandatory Protocols for All Ohio Businesses outlined by Ohio Governor Mike DeWine in the Responsible Restart Ohio Plan. 

We strongly recommend you schedule an appointment for the most efficient experience if you plan to visit one of our branches.  Members who have scheduled an appointment will be given priority. Members without appointments may be required to wait outside and experience increased wait times as a result of these new operating requirements. It is quick and easy to schedule an appointment. Simply call us at 937-294-1991 or click the link below.

We will continue to encourage members to use Heartland’s It’sMe247 Online Banking and Mobile Banking App, Mobile Check Deposit, Drive-Thru Windows, ATMs, and Night Drops for transaction-based activities

Here is what you can expect when visiting one of our branches as we adapt to a socially distanced world:

  • Employees will be wearing masks or face shields and we highly encourage our members to do the same. For security, we may ask that you briefly lower your mask so we may verify your identity.
  • Stickers have been placed on the floor to ensure proper social distancing. If all stickers are occupied by other members, please wait outside. We are limiting our branches to 5 members at a time.
  • Safety shields have been installed at our teller stations.
  • All items at the teller stations will be sanitized after each member.
  • We will sanitize high contact items such as door handles, counters, etc. throughout the day.
  • Employees will always maintain good hygiene – hand washing, sanitizing and social distancing. Employees’ temperature will be checked at the beginning of the workday. If an employee’s temperature exceeds 100.4 degrees, they will be sent home.

It is very important that you take care of yourselves andwe look forward to seeing you soon.  However, if you are experiencing symptoms or have been around someone else that has been, please use our It’sMe247 Online Banking or It’sMe247 Mobile App rather than visit us in-person.

Thank you for your continued membership and support of Heartland Federal Credit Union!

Helping Our Members with Emergency Assistance

Heartland Federal Credit Union is ready and prepared to assist impacted members. Should you encounter a hardship as a result of the COVID-19, please contact us. We are committed to working with you to deliver the financial assistance and education you may need to get through this unprecedented event. The following products and services have been made available to assist you.

Financial Wellness in Uncertain Times

Our REACH Financial Success Program is a free benefit providing interactive financial education modules that are short and easy to understand. This training provides information on critical topics to increase financial knowledge, giving members the resources to plan for their financial future. 

  • Family Conversations about Money
  • Taxes: The Basics
  • Mortgage Relief
  • Debt Management
  • Healthy Financial Habits
  • Building Emergency Savings
  • Mobile and Online Banking
  • Mindful Living

Free K-12 Courses

Heartland FCU is thrilled to offer you access to a library of 20+ digital courses for students in grades K-12. These courses cover critical topics including financial  education, mental wellness, prescription drug  safety, compassion, digital wellness, and more. Heartland FCU has  partnered with global education technology leader EVERFI to provide REACH Financial Education to students as part of  our community engagement efforts.

EVERFI traditionally implements these K-12 courses in a classroom setting, but in response to the extended shutdown  of our nation’s schools, we have partnered with them to provide parents and students with direct access for a limited time. Topics include:

  • Financial Education
  • Mental Wellness
  • Social Emotional Learning
  • College and Career Readiness
  • Early Literacy
  • STEM
  • Prescription Drug Safety
  • And More!

Emergency Loan

We are offering an emergency loan to members experiencing COVID-19 related hardship. This loan features no payment for 90 days, no processing fees, and a low interest rate for 12 months.

Skip-A-Payment

Skip your next loan payment on all loans that are eligible for this program. Click the green “SP” button next to the eligible loans in Heartland’s It’sMe247 Online Banking or MobileApp or call (937-294-1991 option 1) to get started.

90 Days No Payment

Refinance any consumer loan held at another financial institution and receive 1% Cash Back and no payment for 90 days. Call (937-294-1991 option 4) to get started or apply online.

Mortgage and Home Equity Payment Relief

If your mortgage or fixed-rate home equity is through Heartland Federal Credit Union, you may be eligible for payment relief solutions. Please call 937-296-4025 to learn more.

Debit Cards

For easy access to your funds through an ATM, please call 937-294-1991 (option 1) to have a debit card/ATM card ordered for you.

Additional Financial Services

If you have encountered a hardship as a result of the Coronavirus, please contact us.  We are committed to providing you the financial assistance you need.

Informing Our Members

Your Money is Protected

Even though we’re changing how we meet your financial needs; rest assured, your money is safe and available to you. Your funds are also federally insured up to $250,000 through the National Credit Union Association with an additional $250,000 through our additional Excess Share Insurance.

Internet Safety

The Cybersecurity and Infrastructure Security Agency (CISA) reminds individuals to remain vigilant for scams related to the Coronavirus. Cyber actors may send emails with malicious attachments or links to fraudulent Web sites to trick victims into revealing sensitive information or donation to fraudulent charities or causes. Exercise caution in handling any email with COVID-19-related subject line, attachment, or hyperlink, and be wary of social media please, texts, or calls related to COVID-19.

  • Use trusted sources – source as legitimate, government Web sites – for up-to-date, fact-based information about COVID-19.
  • Avoid clicking on links in unsolicited emails and be wary of email attachments. See Using Caution with Email Attachments and Avoiding Social Engineering and Phishing Scams for more information.
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
  • Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information.
  • Be extra cautious of products advertising Coronavirus treatment.

COVID-19 Resources

Minimize the Spread of COVID-19

The World Health Organization (WHO) has shared some basic prevention tips and we want to pass these on to our members to help combat COVID-19 and other viruses:

  • Wash your hands frequently with soap and water for at least 20 seconds (sing the “Happy Birthday” song). 
    • Hand sanitizers/wipes are also a good option when soap and water are not readily available. If you use hand sanitizer, please wash your hands with soap and water as soon you can. 
  • Maintain social distancing.
  • Avoid touching your face.
  • Cover your coughs or sneezes with your arm.
  • Stay home if you are sick.
  • Self-quarantine if you have traveled to affected areas or been exposed to someone who may have Coronavirus.

Online and Mobile Banking Services

With our It’sMe247 Mobile App, you can enjoy most of the features of It’sMe247 Online Banking, plus you can utilize our Mobile Check Deposit. Click the icons below to download our apps.

Download our Mobile App on the App Store
Get our Mobile App on Google Play

Please call us at 937.294.1991 with any questions or concerns. You may also email us.


HELPING ... PROTECTING ... INFORMING - COVID-19 Update: Emergency financial assistance is available for members. Branch lobbies are open. If you would like to make an appointment, click to our COVID-19 Resource Page.Learn more about our response to COVID-19
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